Case Study
Playa Vista D2C brand selling sustainable beachwear,
Challenges:
Supply Chain Delays: 30-day restocking cycles caused 10% lost sales ($400,000/year).
Onboarding Bottlenecks: Manual customer onboarding delayed first purchases by 5 days, reducing repeat orders by 15%.
Vendor Costs: $150,000/year on redundant logistics providers.
Results:
Supply Chain: Reduced restocking time by 33% (30 to 20 days), saving $240,000/year in lost sales.
Onboarding: Cut onboarding time by 60% (5 to 2 days), boosting repeat orders 10%. • Vendor Optimization: Saved $75,000/year in vendor costs.
Team Alignment: Improved order accuracy by 12%, enhancing customer satisfaction.
